About uPerform

Gagan Singh serves as the Vice President of Technology responsible for the engineering and architecture of uPerform. He is skilled in analyzing customer system and data issues, managing development timelines, solution testing and implementation, and customer communications and satisfaction.

Before uPerform, Gagan led a group of engineers developing mission-critical applications as the Development Manager at the U.S. House Of Representatives. Gagan has over 15 years of technical software development and project management experience, and more than 10 years of experience as a Software Engineer, Technical Lead and Architect building mission-critical applications. He is an expert at directing all aspects of a product lifecycle, including vision, strategy, and execution. He has strong skills managing complex enterprise-level software development projects for government and commercial clients. Gagan has a Master’s of Science in Information Systems and a Bachelor of Science in Computer Science from the University of Maryland Baltimore County.

Brian Anderson is uPerform’s Chief Information Security Officer. In his role he leads the IT and Cloud Operations teams, and is responsible for cloud infrastructure, security operations, DevOps, and compliance.

Brian’s tenure with uPerform spans over 14 years across various roles in IT, product support, and software development. He holds a Bachelor of Science in Information Technology from the University of Central Florida and is a Certified Information Systems Security Professional (CISSP) by (ISC)².

Rhonda is the Vice President of Accounting, currently responsible for the day-to-day accounting functions, global audits, tax compliance, and maintaining the internal accounting-related systems. Her career and accomplishments with ANCILE span over two decades, including leading the successful implementation of accounting systems, creating and documenting accounting processes, and establishing a highly capable Accounting Team.

Rhonda has over twenty years of experience in the accounting field. She has a Bachelor of Science in Accounting with a minor in Business Administration from Frostburg State University.

Caitlin leads our Marketing team, responsible for representing ANCILE’s brand, positioning uPerform globally, and driving product awareness, acquisition, engagement, and loyalty with ANCILE’s customers and partners. Since joining ANCILE in 2019, Caitlin has been instrumental in creating customer programs and user groups that drive better understanding of market needs and product decisions in healthcare.

Caitlin is a talented, award-winning marketing lead with over 10 years of experience in enterprise software product management and marketing with a consistent track record of business growth through delivery of market-defining solutions. Caitlin holds a Bachelor of Science in Business Administration from Towson University.

As ANCILE’s Director of Global Customer Operations and Services, Chandra is responsible for various systems used by our team and customers, including the uPerform Intelligence Hub and ticketing system. She also manages our product fulfillment and professional services operations.

Throughout Chandra’s 21-year tenure at ANCILE, she has held a multitude of roles spanning customer support, service, and success. She holds a bachelor’s degree in History and Anthropology from the University of Michigan.

As our Director of Global Technical Operations in our Customer Success and Services department, Sven is responsible for devising technical solutions and managing our team’s internal operations. He works closely with our clients, customer success technical and development teams to identify and prioritize improvements based on customer feedback. Sven is dedicated to ensuring our customer’s continued success and use of our solutions.

Sven’s career with ANCILE began 15 years ago, and throughout his tenure, he became a well-respected technical resource and mentor to new team members and made great improvements over the years to our cross-departmental processes.

As our Director of Onboarding and Enablement, Christina is responsible for guiding our Healthcare customers through their implementation of uPerform for their EHR and enterprise applications. She takes pride in continuing to build strategic partnerships with our customers beyond their initial implementations. Christina’s tenure with uPerform spans over 20 years in various roles in the customer support and success organization. She holds a Bachelor of Science in Electrical Engineering from Johns Hopkins University.

Bobby spearheads our healthcare management team, helping health systems change the way software training is conducted with digital learning solutions. He is responsible for implementing strategies for health system onboarding, retention, and growth. He is a seasoned healthcare leader who brings over 10 years of extensive health IT training experience to the uPerform team. Prior to ANCILE, Bobby helped pioneer uPerform in the healthcare market at Infirmary Health. As the Manager of IT Training and Support, Bobby built and led the health system’s training program executing initiatives and optimization strategies, including the rollout and utilization of Epic to 10,000 users.

Bobby built and managed sales teams at companies including ADP and Reynolds & Reynolds. He graduated with a Bachelor of Science in Finance from Auburn University, is a Certified Professional in Healthcare Information and Management (CPHIMS) and is a veteran of the United States Army.

Liz is responsible for transforming the way healthcare thinks about technology literacy for their IT applications. She comes to uPerform from KLAS Research, where she led EHR satisfaction consulting and measurements since 2018, working with all types of healthcare organizations from large IDN systems to small ambulatory groups. Liz is a fellow of the American College of Health Data Management

Lori “Reece” is an accomplished IT Training leader and Systems Architect with over 20 years of experience driving innovation and excellence in healthcare training and strategy. As a member of the uPerform team, Reece offers valuable insights and a unique perspective as a former client and direct collaborator with uPerform at UCHealth.

At UCHealth, Reece’s contributions included driving significant improvements and impressive ROI in IT training and innovation projects throughout her decade-long tenure by enhancing learning experiences for Epic, UKG Dimensions, ERP and many other applications.

Reece’s career began with a deep passion for education as a neurological-based Occupational Therapist at Craig Hospital, where she specialized in advanced adaptive technology for individuals with disabilities. This foundation in therapy and technology has informed her approach to IT training and strategy – always connected to the learner.

Combining strategic vision with proven leadership, Reece is dedicated to advancing IT and healthcare training, bringing both deep expertise and a genuine understanding of the client experience to her role at uPerform.

With his experience in both Epic and Meditech implementations, Aaron is an invaluable asset for uPerform’s healthcare clients. He has a passion for leveraging healthcare tools to maximize patient safety, improve processes and create workflow efficiencies to reduce clinician burnout. As an Onboarding & Enablement Lead, he helps uPerform clients drive transformative outcomes through thoughtful integrations within Epic. Aaron started his career at MEDITECH, where he successfully implemented the Surgical Services application at numerous hospitals, and was a certified Epic ClinDoc analyst at SouthCoast Health before joining uPerform.

Aenas plays a pivotal role as one of the two Onboarding and Enablement leads at uPerform. In this capacity, her primary focus revolves around ensuring that uPerform’s healthcare clients experience a seamless and effective transition onto the platform. With a deep understanding of onboarding and enablement processes, Aenas is committed to maximizing the value that healthcare clients derive from their uPerform implementation.

Before joining the uPerform team, Aenas gathered substantial experience as an Epic System analyst at various healthcare organizations in New Jersey and Ohio. She was an instrumental participant in two significant healthcare mergers and was able to amass a range of Epic Certifications during her professional journey. Aenas holds a B.S. in Allied Health Professions from The Ohio State University.

With over 15 years of nursing informatics experience, Dr. Garber has extensive knowledge of the challenges associated with software implementations. Her experience with EHR implementations includes education, training, support, adoption, and optimization. In her current role at Mobile Heartbeat, Dr. Garber is working to advance healthcare operability and efficiency through enhanced communication to improve patient care.

Andy Kinnear joins the uPerform advisory team as a former Health & Care Chief Information Officer (CIO) with 30 years of experience in the NHS. Andy has worked at local, regional and national levels within the NHS to help shape policy and strategy and deliver frontline information and technology strategy and solutions. He brings an intimate knowledge of the challenges and opportunities associated with digital transformation.

He currently serves as Partnerships Director for Ethical Healthcare Consulting and supports the NHS and private sector clients on a freelance basis. We’re proud to welcome Andy as a uPerform advisor and look forward to the insights and expertise he will bring to our organization.

With over 35 years in healthcare, spanning the UK, US and Singapore, David is an expert in healthcare informatics, large-scale digital transformation programs and change management. He is an expert in the UK Electronic Patient Record (EPR) system market, strategy, and implementations. David led EPR deployments at Cambridge University Hospitals, University College London Hospitals, and several other NHS Foundation Trusts.

Stephanie Lahr, MD, CHCIO is on a mission to bring joy back to medicine and reduce friction by improving the caregiver’s technology experience. She is an experienced informaticist, change agent and leader in the healthcare industry who has led the clinical aspects, data conversion strategy and the incorporation of multiple Community Connect sites. Prior to her role at Artisight, Dr. Lahr served as the CMIO, and later CIO, of Monument Health where she was first introduced to uPerform as a client. Her passion, expertise and experience is an asset to uPerform as we work together to improve the clinician experience through enhanced health IT education.

Dr. CT Lin is passionate about improving the EHR experience for clinicians. He has over 26 years of experience in software training and support and actively facilitates workshops on Excellence in Communication to reduce burnout and improve outcomes. Dr. Lin has been running EHR optimization programs since 2017 and has found through his work that 80% of improving the EHR comes down to improving people and process, through end-user training.

In 1995, he joined UCHealth, a CHIME’s Most Wired Level 10 system, and is a Professor of Medicine at University of Colorado. Dr. Lin is board-certified in Internal Medicine and Clinical Informatics. His national publications and talks include Addressing Physician Burnout with EHR Sprints, and Online Patient Communication with Open Test Results and Open Notes. His national awards include “Healthcare IT innovator” and “Electronic Physician of the Year.”